| Online Media |  | 
| Do | Don’t | 
| Try to learn what people do on the site your online media piece  is hosted on | Try to convert the intent of the people on the site you are hosted by | 
| Have a function in mind for your online media piece | Force the user into too many clicks to get to where he wants to | 
| Have a business objective that is measurable and unique for online   media buy | Trick users to think that they are going somewhere else | 
| Use rich media, experiential and entertaining technologies if the   site population enjoys that | Think that remembering your brand from a banner is enough | 
| Get metrics that you can use for the next time | Diverge radically from your look and feel without a reason | 
| Search Engine |  | 
| Do | Don’t | 
| Make search engine optimization and marketing a legitimate funded   part of your year plan | Forget to make search engine optimization as a priority | 
| Remember that Google is not the only search engine | Forget that in most of the days the majority of your web users will   come from search engines | 
| Recognize what the user is searching for and figure out how the brand   can help | Settle for a second or third placement for searches on your own brand   name | 
| Link outward to places relevant  to the user. This increases your relevancy   to the user | Forget to tailor your pages for maximum search potential | 
| Make specific section  of your   site do specific jobs that the user may search for  | Force people away from relevant search returns to view your brand | 
| Blogger Outreach |  | 
| Dos | Don’t | 
| Remember that everyone can be the media now | Try to con them without having read what they write | 
| Treat your blogger friends as though they had a listenership of a   million people. Tomorrow they may | Lie to them. One principle joy of a blogger is to make drama   situations where they were disrespected  | 
| Provide bloggers with the things they need: news, content and   the  right to feel important  | Spam bloggers as a group | 
| Trust them with early news and remember who kept the trust | Forget to be funny, entertaining and interesting. The blogger is   looking for a story. Don’t forget to make a story out of your conversation   with them – One that can coopt  their ‘elevator   conversation’ | 
| Incentivise them to do what they do best |  | 
| Mobile |  | 
|                                               Do                                                 | Don’t | 
| Remember that this is the user’s most trusted friend | Send a brand only message | 
| Find a function  that the user   really wants to access over his cell phone and deliver it | Think that ringtones and patterns are enough to stay on top of mind | 
| Let users interact with each other when possible | Share users’ information ever | 
| Remember that people have their phones with them even during times   when they are away from their computer | Forget that just because the user opted in once, they necessarily   want to opt it every time | 
| Let the user decide when and how he wants to be talked over the phone | Forget that some people text more than they call and play games  more than they do both | 
 
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